Privacy Policy

Effective Date: [25th October 2024]

Thank you for choosing Mascot Audio (“we,” “us,” or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our mobile app, website, and related services (collectively, the “Service”).

By using the Mascot Audio app, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

  • Account Information: Name, email address, password, phone number (optional), profile photo (optional).

  • Payment Information: Credit/debit card details or third-party payment provider information (processed securely via Stripe, PayPal, etc.).

  • Subscription & Purchase History

b. Usage Information

  • Listening Activity: Titles listened to, listening duration, bookmarks, downloads, playlists.

  • App Interaction: Features used, time spent, error logs, click patterns.

c. Device & Technical Information

  • Device Identifiers: Device type, OS version, device ID, IP address.

  • Log Data: Timestamps, crash reports, browser type, referring URLs.

d. Location Data (if permission granted)

  • Used for content licensing, analytics, and personalization.

e. Cookies & Tracking Technologies (on website and app)

  • Cookies, pixels, and SDKs to analyze usage, store preferences, and enhance user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account

  • To process payments and manage subscriptions

  • To stream and recommend content based on your interests

  • To provide customer support

  • To analyze app performance and improve features

  • To send updates, newsletters, and promotional messages (opt-in only)

  • To detect and prevent fraudulent or unauthorized activity

  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share information with:

a. Service Providers

  • Cloud storage (e.g., AWS)

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics tools (e.g., Google Analytics, Firebase)

  • Customer support systems

b. Business Transfers

  • In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

c. Legal Compliance

  • We may disclose data if required by law, court order, or to protect our rights and users.

d. With Your Consent

  • We may share information for collaborations, promotions, or third-party services only after obtaining your explicit consent.

4. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, or as required by applicable laws. You may request deletion of your data at any time.

5. Your Rights & Choices

Depending on your location, you may have the following rights:

a. Access and Correction

  • You can view and update your personal info in your account settings.

b. Data Portability

  • You may request a copy of your data in a structured, machine-readable format.

c. Deletion

d. Withdraw Consent

  • You can opt-out of marketing emails via the unsubscribe link or app settings.

e. Do Not Track & Cookies

  • You can manage cookies and tracking preferences via browser/app settings.

6. Children’s Privacy

Mascot Audio is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.

7. Data Security

We implement industry-standard security practices including:

  • End-to-end encryption for sensitive data

  • Secure servers and firewalls

  • Regular security audits and vulnerability testing

  • Limited access to personal data by staff

Despite our efforts, no system is 100% secure. Please protect your password and report suspicious activity immediately.

8. International Data Transfers

Your information may be transferred to—and maintained on—servers located outside your country. If you’re located in the European Economic Area (EEA), we ensure adequate protection for your data in compliance with GDPR standards.

9. Third-Party Links and Services

Our app may contain links to third-party sites or services. This Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party service you interact with.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will:

  • Update the “Effective Date” at the top

  • Notify users via app alerts, email, or website

Continued use of the app after changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to exercise your data rights, please contact:

Mascot Audio Privacy Team
Email: privacy@mascotaudio.com

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